Shipping policy

SHIPPING & DELIVERY POLICY

Last updated October 27, 2023



This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://warlordbeardoil.com/terms-conditions.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

Free Shipping

We offer free Standard Ground Shipping shipping on all continental U.S. orders $75 and above.

Expedited Shipping Fees

We also offer expedited shipping at the following rates:


 USPS First Class Mail
Carrier Calculated 		USPS Priority Mail
Carrier Calculated 		UPS Ground
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UPS 2nd Day Air
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UPS Next Day Air
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Under 16 oz
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17 oz +
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If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and  deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

Allow 1-2 business days (Mon-Fri 8:30 am CST - 4:30 pm CST) for order processing. Note: UPS doesn't deliver to PO Boxes. Delivery times may vary based on your location relative to Alabama. Post-shipment: We'll email the tracking info to you. If you do not receive a "tracking" email, be sure to check your spam/junk folder. If it is not in you spam/junk folder, please contact us. For future orders, it will help if you mark emails from us as "safe". Handling of Carrier-Related Issues: We understand the challenges that can occur during the shipping process. Here’s how we handle different scenarios to ensure an exceptional customer service experience: 1. Damaged Products: • If your product arrives damaged, it’s imperative that you take multiple pictures of the damaged product and the package itself. Please send these images to us at contact@warlordbeardoil.com. • We will file a claim for you. • It is critical, that you do not discard the product or the packaging until the claim has been concluded. If the package and/or the products are discarded, we will most likely not be able to file a claim. 2. Missing Items: • If your package arrives and items are missing, please contact our customer service team at contact@warlordbeardoil.com with your order number and a description of the missing items. • We will investigate the issue, liaise with the carrier if necessary, and ensure that the missing items are sent to you promptly. 3. Stolen or Misdelivered Packages: • Technically, once a package is marked as delivered via the tracking link, Warlord is not liable for stolen or misdelivered packages. However, to ensure an incredible customer experience, we will handle filing claims for these issues on your behalf. 4. Suspected Misdelivery: • If you suspect that your package has been misdelivered by the carrier—meaning you believe the carrier delivered your package to the wrong address—please follow these steps: • Check with your neighbors as the carrier may have mistakenly delivered your package to a nearby address. • Contact the local office of the carrier with your tracking information to inquire about the misdelivery. • Contact our customer service team at contact@warlordbeardoil.com as soon as you become aware of the error, providing your order number so we can liaise with the carrier to help resolve the issue. We understand how frustrating delivery problems can be and sincerely apologize for any inconvenience caused by misdeliveries, stolen packages, damaged products, or missing items. These situations are absolutely frustrating for us as well. Your satisfaction is our number one priority, and we are committed to rectifying any delivery issues right, even if they arise from circumstances beyond our control. Rest assured, you will receive your order one way or another, as we value your business and strive to ensure a seamless shopping experience with Warlord. Reporting Delivery Issues:     1.    Received Packages:     •    Customers are required to report any issues with their order within seven days from when the package is marked as delivered via the tracking link provided. Please contact our customer service team at warlordbeardoilco@gmail.com with your order number and a description of the issue.     2.    Delayed or In-Transit Packages:     •    If the tracking information for your package shows an in-transit status for an extended period (e.g., more than two weeks for a package expected within three days), please contact us immediately. We will investigate the delay and work with the carrier to resolve the issue as quickly as possible.     3.    Late Reporting of Non-Delivery:     •    If you realize that you have not received your order and a significant amount of time has passed (e.g., two to three weeks or longer), please contact us as soon as possible. While we strive to fix all customer issues, our ability to resolve delivery issues will be extremely limited if reported after an extended period. In such cases, we most likely will not be able to provide a refund or replacement due to the elapsed time. We strongly encourage customers to track their orders and report any anomalies promptly to ensure a swift resolution.

HOW IS MY SUBSCRIPTION FULFILLED?

If you are buying a subscription then we will deliver on: Prepaid Plan: Frequency Plan Name: Bi-Weekly Delivery/Fulfillment frequency: 2 WEEKS Billing frequency:10 WEEKS Discount Enabled: Yes Discount: Free Shipping Prepaid Plan: Frequency Plan Name: Monthly Delivery/Fulfillment frequency: 1 MONTH Billing frequency:3 MONTH Discount Enabled: Yes Discount: Free shipping Prepaid Plan: Frequency Plan Name: Every 6 Weeks Delivery/Fulfillment frequency: 6 WEEKS Billing frequency:18 WEEKS Discount Enabled: Yes Discount: Free Shipping Pay as You Go Plan: Frequency Plan Name: Bi-Weekly (Pay As You Go) Order frequency: 2 WEEKS Discount Enabled: Yes Discount: 5 % Pay as You Go Plan: Frequency Plan Name: Monthly (Pay As You Go) Order frequency: 1 MONTH Discount Enabled: Yes Discount: 5 % Pay as You Go Plan: Frequency Plan Name: Every 6 Weeks (Pay As You Go) Order frequency: 6 WEEKS Discount Enabled: Yes Discount: 5 %

Please see Subscription page for further details.

DO YOU DELIVER INTERNATIONALLY?

We offer international shipping to most countries. Unfortunately, we are unable to deliver to the following countries:
  • Cuba
Free Standard Ground Shipping shipping is not valid on international orders.

For information about customs process:
  • Email cantact@warlordbeardoil.com

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

ARE THERE OTHER SHIPPING RESTRICTIONS?

UPS will not deliver to P.O. boxes.

Orders only ship on business days, Monday - Friday.

To ensure UPS Next Day Air and UPS 2nd Day Air delivery, orders must be placed by 12pm (Noon) CST, Monday - Thursday.

If you select UPS Next Day Air or UPS 2nd Day Air, on Friday - Sunday, your order may not ship out until Monday.

Please note, UPS is closed on the following holidays and will not receive packages or deliver packages on these days: New Year’s Day and observed, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If shipping is delayed, we will notify you immediately and advise you of your options i.e. due to inaccurate inventory, packaging and order fulfillment issues, supply chain constraints, etc. In the rare circumstance that your delivery is delayed per your tracking number (caused by events beyond our control such as, bad weather, peak-time deliveries, incorrect customs paperwork, carrier employees not scanning the package as it goes through the system, etc.), please be patient. Please note, we have the same tracking information that we provided you, but please feel free to email us and we will assist you to the best of our ability.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://warlordbeardoil.com/return-policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:
  • Email: contact@warlordbeardoil.com