Warlord's Shipping & Delivery Policy
KEY SHIPPING & DELIVERY GUIDELINES
- Allow 1-2 business days (Mon-Fri 8:30 am CST - 4:30 pm CST) for order processing. Note: UPS doesn't deliver to PO Boxes. Delivery times may vary based on your location relative to Alabama.
We'll email the tracking info to you. If you do not receive a tracking email, be sure to check your spam/junk folder. If it is not in you spam/junk folder, please contact us.
- For future orders, it will help if you mark emails from us as "safe".
- If your order is returned to us because your address was typed in incorrectly by you, your order will be cancelled and you will be refunded.
- If you would like to submit a payment to cover reshipping, we will be happy to arrange that.
Handling of Carrier-Related Issues:
We understand the challenges that can occur during the shipping process. Here's how we handle different scenarios to ensure an exceptional customer service experience:
1) Damaged Products:
- If your product arrives damaged, it's imperative that you take multiple pictures of the damaged product and the package itself. Please send these images to us at email@example.com. We will file a claim for you. • It is critical, that you do not discard the product or the packaging until the claim has been concluded. If the package and/or the products are discarded, we will most likely not be able to file a claim.
2) Missing Items:
- If your package arrives and items are missing, please contact our customer service team at firstname.lastname@example.org with your order number and a description of the missing items. • We will investigate the issue, liaise with the carrier if necessary, and ensure that the missing items are sent to you promptly.
3) Stolen or Misdelivered Packages:
- Technically, once a package is marked as delivered via the tracking link, Warlord is not liable for stolen or misdelivered packages. However, to ensure an incredible customer experience, we will handle filing claims for these issues on your behalf.
4) Suspected Misdelivery:
- If you suspect that your package has been misdelivered by the carrier- meaning you believe the carrier delivered your package to the wrong address please follow these steps:
- Check with your neighbors as the carrier may have mistakenly delivered your package to a nearby address.
- Contact the local office of the carrier with your tracking information to inquire about the misdelivery.
- Contact our customer service team at email@example.com as soon as you become aware of the error, providing your order number so we can liaise with the carrier to help resolve the issue.
We understand how frustrating delivery problems can be and sincerely apologize for any inconvenience caused by misdeliveries, stolen packages, damaged products, or missing items. These situations are absolutely frustrating for us as well.
Your satisfaction is our number one priority, and we are committed to rectifying any delivery issues right, even if they arise from circumstances beyond our control.
Rest assured, you will receive your order one way or another, as we value your business and strive to ensure a seamless shopping experience with Warlord.
Reporting Delivery Issues:
1) Received Packages:
- Customers are required to report any issues with their order within seven days from when the package is marked as delivered via the tracking link provided. Please contact our customer service team at firstname.lastname@example.org with your order number and a description of the issue.
2) Delayed or In-Transit Packages:
- If the tracking information for your package shows an in-transit status for an extended period (e.g., more than two weeks for a package expected within three days), please contact us immediately. We will investigate the delay and work with the carrier to resolve the issue as quickly as possible.
3) Late Reporting of Non-Delivery:
- If you realize that you have not received your order and a significant amount of time has passed (e.g., two to three weeks or longer), please contact us as soon as possible. While we strive to fix all customer issues, our ability to resolve delivery issues will be extremely limited if reported after an extended period. In such cases, we most likely will not be able to provide a refund or replacement due to the elapsed time. We strongly encourage customers to track their orders and report any anomalies promptly to ensure a swift resolution.
ARE THERE OTHER SHIPPING RESTRICTIONS?
- UPS will not deliver to P.O. boxes.
- Orders only ship on business days, Monday - Friday.
- To ensure UPS Next Day Air and UPS 2nd Day Air delivery, orders must be placed by 12pm (Noon) CST, Monday - Thursday.
- If you select UPS Next Day Air or UPS 2nd Day Air, on Friday - Sunday, your order may not ship out until Monday.
- Please note, UPS is closed on the following holidays and will not receive packages or deliver packages on these days: New Year's Day and observed, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
- Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.
Please see our full shipping policy here.